Job Introduction
This is an exciting opportunity for a Colleague Host to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you’ll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued.
As a Colleague Host, you’ll build trusted relationships at every touchpoint while showcasing the outstanding services available across the workplace. You’ll take ownership of your area, anticipating needs before they arise and ensuring seamless, consistent service delivery. You’ll also gather and respond to feedback, championing continuous improvement and helping to create a workplace experience that stands out for all the right reasons.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 7 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent.
- Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service.
- Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns.
- Conduct daily site checklists and take ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately
- Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order, while liaising with other departments to ensure everything is in working order.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can‑do attitude with a drive to find smarter, more efficient ways of working.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Ideally possess at least 1-2 years of experience in a similar position within community management, events or hospitality.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time‑management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer‑focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.