Job Introduction
We are delighted to be recruiting for a Space Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis with flexibility as per business needs)
Salary: £30,452 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide a range of services to the business including, but not limited to, reservations and events bookings
- Process all communications, queries and requests received through various tools in a timely and efficient manner
- Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
- Coordinate with various in-house teams and vendors to offer a seamless customer experience
- Display high levels of flexibility for any changes to restrictions and processes
- Execute any ad-hoc duties as requested by the Service Desk Team Lead
- Provide support and assistance where needed, including training of team members as appropriate
- Provide onsite customer support where required
- Provide operational feedback to enable service development
- Compile and interpret operational reporting
- Execute, and participate in, any new service streams to meet evolving business need
- Escalate issues to the Line Manager as appropriate
- Identify and build good working relationships with key customers
- Bid Room Management on site
- On site No-Show allocation every morning
- Engage and learnings from Events teams to improve event and customer experience
- SME on Building knowledge across all space types
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have previous customer service experience
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.