Job Introduction
Join our friendly Rapport team of 3 as a Corporate Receptionist, based in one of our Client’s sites in the City of London. Our Client is a leading international insurance company.
As a Corporate Receptionist, you will provide excellent service to clients and customers, ensuring the duties are carried out to the highest of standards in the Conference Floor Reception. You will be working alongside the facilities, catering, and cleaning teams to ensure smooth running of the operation at all times.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM, as per business needs)
Main responsibilities
- Welcome external visitors: contact the host, offer refreshment, escort them to the hub/meeting room, helping with any needs.
- Manage the room bookings, amend and attend to the requests.
- Register visitors in the building system.
- Ensure meeting rooms set ups are ready, neat and tidy and all the equipment is working prior of the meetings.
- Managing the Reception and HUB areas, ensuring the coffee machines, snacks and tea are tidy, organised and operating up to standard.
- Handle all external and internal calls, and emails in a professional and timely manner.
- Lease with the Facilities, Cleaning, IT, Catering, Security and Ground floor reception Teams according to the needs to provide a prompt and high standard service.
- Support with Facilities services as Post, Courier, Flowers and Hampers, Business Cards, Stationary, Staff and visitors passes.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have passion to deliver excellent guest service in everything that they do.
- Be adaptable and flexible, creative and proactive, organized and detail-oriented, process-driven, and resourceful with a can-do attitude.
- Have excellent time management and communication skills (verbal and written)
- Have an outgoing personality and interpersonal skills being able to easily build rapport with stakeholders (internal and external).
- Have strong organisational skills, balancing multiple tasks with ease.
- Have the ability to act on customer requests and anticipate their needs, taking every opportunity to improve the customers and clients experience.
- Maintain a professional, polite, and considerate manner at all times.
- Create an environment of trust, positivity and teamwork.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.