Receptionist (PMR)
Job Introduction
Do you want to be part of an award-winning team? The winners of 'Team of the Year' award ('Strong Together') in 2023 and 2024 never stop growing.
We are looking for a new Receptionist who will join our creative team and support us delivering the excellent service we are known for.
You will be based a minimum of 2 days at our client's offices near three major underground stations (Green Park, Piccadilly Circus, and St. James's Park). You will also cover holidays and sickness within the existing team. The remaining hours, you will support our Network Team as a Corporate Mobile Receptionist.
We are looking for a dedicated and flexible individual, with a positive attitude who will respond to the needs of the business and ensure that all client meetings are supported.
This is a full-time, permanent role (40 hours per week), on a shift rota basis from Monday to Friday between 8 AM and 6:30 PM. As this is a 24/7 environment this may mean working longer days, however in return we will provide you with an enviable working environment which includes a uniform, an annual discretionary bonus, free membership to our in-house gym and free lunch in our staff restaurant and other benefits given by the client to reward our efforts.
Ideal start date: 1st of September 2024
Main responsibilities
- Providing a warm welcome (meeting and greeting) to guests and visitors
- Operating a busy switchboard, directing calls, taking messages, and ensuring correct details are passed on
- Managing a busy and sometimes complex meeting room diary for 15 meeting rooms
- Liaising with the secretarial staff and the catering team
- Managing the catering bookings, ensuring they run smoothly
- Liaising with the IT/AV department to ensure meeting rooms have the correct equipment available
- Ensuring the reception area and the meeting rooms are kept immaculate
- Booking taxis, local, and international couriers, and checking invoices against bookings
- Accepting, delivering and collecting mail and deliveries, using franking machine to send collected mail
- Liaising with the building manager and assisting with any ad-hoc issues
- Working closely with the Security team, and dealing with issues in their absence (e.g., issuing passes, managing contractors, etc.)
- Responding to guests' ad-hoc requests and exceeding guest expectations
- Assisting the Facilities team in ensuring jobs around the building are being followed up and completed
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive with a "can-do" attitude, flexible, and adaptable, with great attention to detail, and ambition to go the extra mile
- Understand the demands of working in a prestigious corporate environment, and the importance of the Receptionist role
- Be highly professional and stay calm under pressure, with a creative mindset and passion to grow
- Take pride in providing a first-class service, with a strong customer service ethic
- Possess excellent communication skills, verbal and written
- Ideally, have at least one year of customer service experience in a similar role within a luxury hotel, premium airline, or corporate environment
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
#AD100
Rapport