Front of House Receptionist and Meeting Coordinator (AGLR)

Job Introduction

Rapport is recruiting a Front of House Receptionist and Meetings Coordinator who is passionate about delivering great service to our clients and their visitors.

Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!

A location where the magic is made in the little details creating that lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award winning, innovative Front of House team at one of our most prestigious client sites in Leeds.

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

The role is 40 hours per week, working Monday to Friday, with shifts between 7am to 7pm with flexibility to cover evening functions. 

What would a typically day involve:  

• Making a client's arrival journey, seamless and memorable through engagement and innovation.
• Creating memorable innovations for clients to generate a WOW factor.
• Preparing for tomorrow's business day while delivering on today's operations.
• Working collectively with service partners to achieve a one team approach  
• Assisting with all aspects of event preparation through to successful delivery

Rewards and benefits for now and in the future:  

• Client created recognition program – bronze, silver, and gold coin values. These are regularly given to teams and individuals for going above and beyond.
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
• A variety of training courses to help support your career development.
• A generous 'Refer a friend' Scheme.
• Pension.
• Life Assurance.
• Access to our Perks at Work Benefits Portal for various discounts.
• One Paid Day for Charity Work.

Main Responsibilities

The role involves but is not limited to the following responsibilities:

• To provide excellent service to clients and customers, ensuring all duties are carried out to the highest standard
• Greet internal and external clients with a smile.
• Welcome and escort guests to meeting rooms.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• To provide a warm, courteous and prompt response to telephone enquiries.
• To respond in a timely and professional way to all email correspondence.
• To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
• To have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors.
• To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
• To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.

The Ideal Candidate

Personal profile:

I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.

• Customer Service focused
• Excellent communicator and able to connect with all levels in the business, flexing style as appropriate
• Effective organisational skills; able to prioritise tasks and self-manage a demanding workload or reactive and proactive work
• Strong eye for detail