Job Introduction
Step into a role where first impressions matter and become part of a welcoming, professional team delivering exceptional workplace hospitality in the heart of London.
We are looking for a Receptionist/Concierge to join our Rapport team, acting as the friendly and professional face of our client’s workplace. This is a fantastic opportunity for someone who enjoys meeting people, takes pride in presentation, and thrives in a service-led, fast-paced environment. You’ll provide authentic hospitality to employees, visitors and VIP guests, ensuring every interaction reflects Rapport’s commitment to excellence.
Contract & Hours
Type of contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday–Friday (shift rota aligned to business needs)
Location: London
What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme to support your long-term goals
Health Matters: Access wellbeing initiatives, an Employee Assistance Programme and digital GP services
Thrive Personally & Professionally: Unlock ongoing learning and development opportunities to grow your career
Celebrate Excellence: Be recognised through our WOW! Awards and Rapport Excellence Awards
Give Back to Community: Take one paid volunteering day each year to support a cause close to your heart
Main Responsibilities
Delivering a warm, professional welcome to all visitors, employees and guests
Managing reception and front-of-house services to ensure a seamless arrival experience
Registering visitors using the Visitor Management System
Handling internal and external calls in a professional and courteous manner
Supporting meeting room bookings, set-ups and guest requirements
Maintaining immaculate reception and client-facing areas at all times
Building strong working relationships with on-site teams and key stakeholders
Adopting a flexible, proactive and adaptable approach to ad-hoc duties as required
The Ideal Candidate Will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a naturally warm, outgoing personality and a passion for customer service
Be confident building rapport with a wide range of stakeholders, including VIPs
Be proactive, organised, detail-oriented and adaptable, with a strong can-do attitude
Maintain a professional, polished and considerate manner at all times
Be comfortable working independently and as part of a close-knit team
Be proficient in Microsoft Office and basic business administration systems
Demonstrate excellent time management skills and the ability to remain calm under pressure
Why Rapport?
At Rapport, our people come first. We are committed to developing our Ambassadors and supporting their career progression through a wide range of professional and personal development opportunities. With access to over 50 training workshops and structured development pathways, we invest in helping you grow.
We are passionate about equality, diversity and inclusion. Through our “Be Yourself at Rapport” programme and Employee Networks, we create safe spaces for connection, collaboration and celebrating individuality.
Wellbeing is a priority at Rapport. We continue to invest in initiatives that support both mental and physical health, ensuring our teams feel supported and valued.
Rapport is proud to be a Disability Confident Employer, working with external partners to provide meaningful employment opportunities for people with special educational needs and disabilities.
About the Company
Rapport is an award-winning specialist provider of fully managed front- and back-of-house guest services for corporate organisations. We support clients across the UK & Ireland, as well as key locations in the US and Hong Kong.
Our clients range from boutique firms to global blue-chip organisations, all united by a commitment to delivering exceptional customer service.
Our awards include:
Best Company to Work for in the UK Business Services Sector (Best Companies)
3-Star World Class Company accreditation from Best Companies
Top 30 Best Places to Work in Hospitality
Excellence in Diversity & Inclusion – HR in Hospitality Awards
Rapport is part of Compass Group UK & Ireland, a FTSE 100 company.
Please visit www.rapportservice.com to learn more about Rapport and our clients before applying.
We aim to contact applicants within 5–7 working days. Due to high application volumes, we recommend applying for the role that best matches your experience and checking your inbox (including junk/spam folders) for our response.