Job Introduction
We are recruiting a Reception Team Leader to be part of an exciting new Rapport team based in the heart of the city of London.
Your role includes day-to-day management of a team of 6 Receptionists on the ground and client floor. You will be deputising for the Reception Manager and work closely with the Events Team. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of shaping a new experience for our guests and clients.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Developing strong relationship with your team members along with leading, training and motivating them
- Organising and executing job chats and monitoring the performance of your team
- Building a strong relationship with your client, management and other Service Partners within the building
- Proactively communicating with the Management Team, the Client and other Stakeholders
- Ensuring the correct Rapport and site procedures are followed together with ensuring that the H&S standards are met
- Rota management
- Welcoming, meeting, greeting, and registering guests at the main reception
- Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
- Assisting with meetings and events as and when necessary
The ideal candidate will:
- Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit,
Walk Tall, Stronger Together - Ideally, have at least one year of experience in a similar role
- Possess strong communication skills
- Have a vibrant personality and be able to act with integrity
- Be highly organised, with a can-do attitude and passion for delivering high standard service
- Have great interpersonal skills and a natural ability to positively influence the team
- Be able to work well under pressure and have the ability to be proactive, acting with intuition
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.