Job Introduction
Join us as a Reception Team Leader, where you will lead operations at two ground floor receptions in a vibrant multi-tenanted office building. Your role includes managing a team of 3 front of house members and assisting clients with their inquiries, all while ensuring top-notch Front of House services for office occupiers.
Located in the City of London, you'll work in a stunning building surrounded by diverse office spaces, shops, and restaurants. If you have strong leadership skills, a passion for excellence, and want to grow with a supportive company, we want to hear from you!
You'll be part of a lively team of 26 ambassadors across 13 client sites in London, managing your team at both reception desks.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM, with flexibility as per business needs)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Reception Team Leader is responsible for all Ground Floor reception team members and lobby hosting within their buildings.
Responsibilities will include, but not limited to:
- Developing strong relationship with your team members along with leading, training and motivating them
- Organising and executing job chats and monitor the performance of your team
- Building a strong relationship with your Client and other Service Partners within the building
- Liaising with all departments to ensure a smooth and professional service is offered to the client
- Proactively communicating with the Management Team, the Client and other Stakeholders
- Ensuring the correct Rapport and site procedures are followed together with ensuring that the H&S standards are met
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have at least two years of experience in a similar role
- Have extensive knowledge of all HR procedures and protocol
- Be a proven leader who is enthusiastic about continuous development of the team and the self
- Possess a strong financial acumen and communication skills
- Have a vibrant personality who can act with integrity, highly organised, with a can-do attitude and passion for delivering high standard service
- Have great interpersonal skills and a natural ability to positively influence business decisions
- Be able to work well under pressure and have the ability to be proactive and act with intuition
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.