Job Introduction
We are recruiting a Reception Supervisor to be part of the Rapport team, based at our client's office in Baker Street. You will be part of an exciting, diverse team that supports on of our clients in the financial sector, where excellence and passion are the norm every single day.
Support and assist the Deputy and Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. Support, manage and motivate the Reception team.
Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day.
This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £37,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Reception Operations: Oversee daily operations, ensuring consistent adherence to procedures, service levels, and policies such as uniform and clear desk standards.
- Team Leadership & Development: Support the Deputy and Guest Service Manager with staffing and business needs while leading team communication, training, onboarding, monthly 1:1s, and appraisals.
- Client Care & Communication: Professionally manage client enquiries across all channels, stay informed on updates, and ensure clear, accurate communication with clients, vendors, and internal teams.
- Administrative & Shift Duties: Handle reception tasks, maintain inboxes, meet deadlines, manage shift handovers, and ensure all actions are carried out with confidentiality and attention to detail.
- Workplace & Safety Management: Maintain a tidy and functional reception area, report and follow up on maintenance or safety issues, and collaborate closely with the security team.
- Compliance & Presentation: Uphold professional presentation standards, ensure policy and SOP compliance, assist with access control and bookings, and always maintain confidentiality.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.