Job Introduction
We are recruiting a Receptionist Manager to join our small team, based in Fenchurch Street in the City of London.
We have the pleasure of working at the client's office based in the legendary Walkie Talkie building, with access to the Sky Garden. This is a great opportunity to learn about all areas of reception and basic facilities duties. Being part of a small reception team, you are the face of the company to all guests and employees, and you will have a chance to have a positive impact on the business. You will be working alongside the facilities, catering, and cleaning teams to ensure smooth running of the operation at all times.
The client company is a leading international insurer with a reputation for specialist underwriting expertise, outstanding claims service, and innovative products
Role Responsibility
You will be in charge
- developing, training and motivating your team
- organising Rotas
- Recruitment new team members
- Attending client meetings
- Creating processes and Procedures
While assisting your team with…
- 5 star service
- Meeting and Greeting clients
- Switchboard
- booking meeting rooms
- Post duties
- Assisting with internal events
- Ad hoc duties (Ordering Flowers, hampers, business cards, etc.
40 hours a week Monday to Friday between 7:30am till 6pm
The Ideal Candidate
Our ideal candidate will have a bubbly, friendly personality, with a can do attitude, strong team spirit and has a passion for excellent customer service. Someone with the ability to adapt to any situation. A person who enjoys building relationships, as well as being able to have a great attention to detail and has the ability to take initiative when required.
Ideal Skills for this role are great customer service, strong administration, and AV capabilities.
We are looking for a candidate with experience of managing a team. Previous customer service or receptionist experience preferable.
You need to have a good command of English, both verbal and written.
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.