Job Introduction
Join our vibrant Rapport team as a Client Services Manager! You will be based in the heart of Dublin, working with a prestigious law firm. This is an exciting opportunity to contribute to a culture of service that truly makes a difference.
As a Client Services Manager, you will be essential in delivering outstanding guest experiences. You will be the go-to person for all guest-related inquiries, ensuring smooth operations. Your proactive mindset will help you identify and resolve issues while building strong, meaningful relationships with guests and internal teams.
In this role, you will join and lead a dedicated team professionals across Reception, Events, and Switchboard. Your coaching and supervision will empower your team to excel in their roles.
Contract Type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with flexibility as needed)
Ideal Start Date: April 2025
Main Responsibilities:
- Enhance the quality of client services to ensure exceptional operational standards.
- Monitor KPIs to assess guest satisfaction and operational efficiency.
- Foster a client-cantered environment through regular one-on-one meetings with team members.
- Coordinate with internal departments for swift resolution of guest issues.
- Support recruitment and HR activities, including onboarding and development reviews.
- Lead, motivate, and train a diverse team to achieve operational goals.
- Facilitate feedback sessions to drive continuous improvement.
- Contribute to strategic planning and succession initiatives.
- Prepare monthly and quarterly reports on key operational metrics.
The Ideal Candidate Will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have at least two years of leadership experience in a similar role.
- Be knowledgeable about HR and Recruitment procedures, and best practices.
- Show genuine passion for team development and personal growth.
- Exhibit strong financial acumen coupled with exceptional communication skills.
- Bring an engaging personality that emphasises integrity and high service standards.
- Demonstrate excellent interpersonal skills, influencing positive outcomes.
- Thrive under pressure while maintaining a proactive and intuitive approach.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.