Job Introduction
We are recruiting a Reception Supervisor to join our Rapport team of 3 Ambassadors, based in Dublin. Our client is a global financial institution, and this role plays a crucial part in delivering an outstanding front-of-house experience. As a Reception Supervisor, you will oversee the daily operations of the reception team, ensuring that all tasks are completed efficiently and to the highest standard. You will be working closely with our clients in providing exceptional front of house services including reception, facilities and event management.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Ensure each reception operation in the building runs smoothly, providing seamless service.
- Assisting with booking rooms and events.
- Support and guide the reception team in delivering a first-class client experience.
- Complete administrative tasks such as updating holiday and absence trackers.
- Report any operational or facility-related issues to management in a timely manner.
- Assist in maintaining a welcoming and professional environment for all visitors and employees.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be friendly and approachable, creating a warm and professional atmosphere at all times.
- Enjoy being part of a close-knit team, working collaboratively to deliver exceptional service.
- Have 1-2 years worth of supervisor experience, ideally in reception operations, with the ability to support and guide colleagues.
- Adaptable and able to multi task and quick to respond to last minute requests.
- Demonstrate strong organisational skills, ensuring all reception functions operate smoothly.
- Be proactive and solutions-focused, identifying and resolving any challenges efficiently.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.