Reception Manager (MGRM)

Job Introduction

We are recruiting a Reception Manager to work as part of the Rapport team at our client's office in the City of London. You will lead a team of 5 Receptionists and 1 Team Leader who cover two reception desks (ground floor and client floor) in a tenanted building. The client is a prestigious financial firm based in a fantastic building in the City by the river Thames.

This is a Monday to Friday role, 8am to 5pm.

Role Responsibility

- Ensuring a smooth operation of two Reception desks
- Liaising with other third party contractors to provide the best service to the Client
- Reporting on a monthly basis to the Client
- Being in the operation and supporting the team during crunch hours at Reception and being the main point of contact for the Tenants in anything Reception-related
- Implement innovation initiatives

The Ideal Candidate

There are currently two companies in the building, but more tenants moving into the newly refurbished building, so there are very exciting and challenging times ahead for someone with the right attitude.

The ideal candidate will be able to deal with the client and with the tenants as well and there´s currently a great working relationship established with both. We are looking for someone proactive who can multitask and anticipate the needs of the client, come up with new and exciting ideas to better the guest´s experience. You need to be able to lead and motivate a varied team. We are looking for a candidate who can demonstrate financial awareness to deal with budgets and someone who has excellent communication skills. Creative problem-solving skills would also be ideal.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport