Job Introduction
We have an exciting opportunity for a Property Assistant to join our vibrant team at one of Rapport’s prestigious Client sites in Paddington. In this role, you will provide essential administrative and operational support, ensuring strong compliance, excellent customer satisfaction, and consistently high service standards.
You will work closely with the Client’s Property Management team, Technical Services Managers, and on‑site colleagues to uphold building standards, support occupiers, and maintain all health and safety requirements. The Client’s portfolio includes a diverse mix of office and retail spaces located in the heart of the City of London, offering a dynamic and engaging environment to grow your skills.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 8 AM and 6 PM, with flexibility as per business needs)
Salary: Up to £39,000 per annum
What will you get?
- Holiday allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Ensure kitchens, tea points and communal areas are well maintained, fully stocked and presented to a consistently high standard.
- Monitor Helpdesk performance, manage access requests and permits within agreed timescales, and coordinate contractor visits.
- Conduct regular performance reviews with the M&E provider and support ongoing service improvements.
- Monitor Health & Safety compliance, identify and escalate risks, report incidents, and maintain accurate compliance records.
- Carry out monthly inspections of vacant units and support the review and implementation of emergency procedures.
- Coordinate site administration, customer meetings and occupier communications, including quarterly presentations and digital engagement.
- Oversee locker and cycle storage allocations, signage and building records, ensuring a welcoming and well-organised environment.
- Collaborate with building and engineering teams to support statutory compliance, audits, energy reporting and M&E performance monitoring.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, bring at least one year of administrative experience in a similar role, with strong organisational skills and excellent attention to detail.
- Possess knowledge of health and safety compliance and building management processes (advantageous but not essential).
- Demonstrate the ability to work collaboratively with key stakeholders across multiple teams.
- Show excellent communication and interpersonal skills, particularly in customer‑facing interactions.
- Hold an intermediate level of proficiency in Microsoft Office, including Excel.
- Bring enthusiasm, integrity, a positive can‑do attitude, and strong attention to detail.
- Show genuine passion for delivering outstanding service and taking ownership of your contribution to the team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.