Job Introduction
We are looking for an exceptional Guest Service Ambassador to join our Rapport team, based near Bank station. Working within a leading law firm, you will play a pivotal role in delivering an elevated guest experience, ensuring every interaction reflects the professionalism, discretion and attention to detail expected within a high-profile corporate environment.
As a Guest Service Ambassador, you will be the first point of contact for clients, partners and visitors, setting the tone for their entire experience. From a polished welcome to seamless meeting room coordination and considered hospitality, you will anticipate needs, respond with confidence and ensure every detail is taken care of.
This is an opportunity for someone who understands that exceptional service goes beyond meeting expectations. You will bring natural warmth, impeccable presentation and a genuine passion for hospitality, balancing a personable approach with the professionalism and discretion required to support senior stakeholders.
You will join a close-knit team of two, where collaboration, accountability and consistently high standards are at the heart of everything you do. If you take pride in delivering service with precision, building trusted relationships and creating a lasting impression, we would love to hear from you.
Type of contract: Full-time, permanent
Hours: 40 hours per week, Monday to Friday, on a shift rota between 7am and 9pm.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a refined, professional and welcoming arrival experience for clients, visitors and senior stakeholders, ensuring every interaction is handled with warmth and confidence.
- Anticipate guest requirements and provide a personalised service that reflects the standards of a prestigious professional environment.
- Escort guests to meeting rooms and provide thoughtful assistance with coats, luggage and other personal requirements.
- Coordinate meeting room bookings, visitor requests and room readiness, ensuring a seamless experience from arrival through to departure.
- Prepare and maintain meeting rooms to an exceptional standard, paying close attention to presentation, cleanliness and detail.
- Deliver high-quality hospitality, including catering arrangements and meeting and event setup, ensuring every element is presented to the required standard.
- Manage incoming calls, emails and shared inboxes professionally, communicating clearly and ensuring requests are followed through promptly.
- Build positive working relationships with clients, colleagues and stakeholders at all levels, maintaining confidentiality and exercising discretion at all times.
- Work collaboratively as part of a high-performing team, maintaining consistent service standards throughout the day.
- Adopt a flexible and proactive approach to ad-hoc responsibilities, including potential shift and location changes, in response to business requirements.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a genuine passion for delivering exceptional hospitality and creating a polished, memorable guest experience.
- Demonstrate outstanding interpersonal and communication skills, with the confidence to engage professionally with senior stakeholders and high-profile visitors.
- Take pride in personal presentation, professional etiquette and maintaining consistently high standards.
- Be naturally attentive, anticipating needs and responding to requests with initiative, accuracy and care.
- Remain composed and solutions-focused in a fast-paced environment, managing competing priorities without compromising service quality.
- Demonstrate discretion, sound judgement and an understanding of the importance of confidentiality within a corporate setting.
- Be highly organised, with excellent attention to detail and the ability to follow through on requests.
- Bring a proactive, adaptable and positive approach, taking ownership of responsibilities and supporting colleagues whenever needed.
- Thrive in a collaborative team environment, contributing to a culture of accountability, trust and continuous improvement.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.