Job Introduction
We are excited to be recruiting a Guest Services Ambassador for an exciting new Rapport client based in Central London.
This is a unique opportunity to join a brand-new operation and help shape the guest experience from the very beginning. Our client has a distinctive business culture they are proud of, and we are looking for individuals who are eager to understand, embrace and adapt to their culture and ways of working.
As one of the faces of the business, you will deliver a warm, professional and personalised welcome, taking genuine pride in your work and maintaining consistently high standards. You will be adaptable, authentic and passionate about delivering exceptional service, building strong relationships and going above and beyond to make every guest experience memorable.
Type of contract: Full-time, Permanent
Hours: 40 hours per week (Monday–Friday, shift rota between 7am and 7pm)
Salary: £34,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
What you’ll be doing
Provide a warm, professional and personalised welcome to all guests and visitors.
Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
Build genuine relationships with guests, colleagues and key stakeholders.
Take ownership of the guest journey and look for opportunities to make every experience memorable.
Support the smooth day-to-day running of the reception and front-of-house areas.
Ensure reception and guest-facing spaces are always presented to an exceptional standard.
Work closely with your colleagues to share information and provide a seamless service.
Respond confidently to changing priorities and guest requests throughout the day.
Look for new and creative ways to continually improve the guest experience.
Support wider team activities, meetings and events when required.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Ideally have experience within a corporate reception, hospitality, luxury hotel, premium airline or another high-end customer service environment.
Have a genuine passion for people and delivering exceptional service.
Be warm, engaging and confident, with the ability to build rapport naturally.
Be proactive and enjoy taking ownership rather than waiting to be asked.
Have excellent communication and interpersonal skills.
Be organised with great attention to detail.
Be comfortable working in a busy environment where priorities can change throughout the day.
Bring personality, energy and a positive can-do attitude to the team.
Enjoy finding those small personal touches that can turn great service into a memorable experience.
Be committed to learning, developing and growing your career.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.