Job Introduction
We are excited to be recruiting a Guest Services Ambassador for an exciting new Rapport client based in Central London.
This is a fantastic opportunity to join a brand-new operation and be part of creating an exceptional guest experience from the very beginning. As one of the faces of the business, you’ll provide a warm, professional and personalised welcome to every guest, ensuring their experience is seamless from the moment they arrive.
You’ll work as part of a brilliant team, building strong relationships with colleagues, clients and guests while always looking for those little opportunities to go above and beyond.
Type of contract: Full-time, Permanent
Hours: 40 hours per week (Monday–Friday, shift rota between 7am and 7pm)
Salary: £34,000 per annum
What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.
Thrive Personally & Professionally: Unlock learning and development opportunities to support your career.
Celebrate Excellence: Shine a spotlight on outstanding colleagues through our WOW Awards.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
What you’ll be doing
Provide a warm, professional and personalised welcome to all guests and visitors.
Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
Build genuine relationships with guests, colleagues and key stakeholders.
Take ownership of the guest journey and look for opportunities to make every experience memorable.
Support the smooth day-to-day running of the reception and front-of-house areas.
Ensure reception and guest-facing spaces are always presented to an exceptional standard.
Work closely with your colleagues to share information and provide a seamless service.
Respond confidently to changing priorities and guest requests throughout the day.
Look for new and creative ways to continually improve the guest experience.
Support wider team activities, meetings and events when required.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Ideally have experience within a corporate reception, luxury hotel, premium airline or another high-end customer service environment.
Have a genuine passion for people and delivering exceptional service.
Be warm, engaging and confident, with the ability to build rapport naturally.
Be proactive and enjoy taking ownership rather than waiting to be asked.
Have excellent communication and interpersonal skills.
Be organised with great attention to detail.
Be comfortable working in a busy environment where priorities can change throughout the day.
Bring personality, energy and a positive can-do attitude to the team.
Enjoy finding those small personal touches that can turn great service into a memorable experience.
Be committed to learning, developing and growing your career.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
Find out more about Rapport and our values on our website.
Rapport job adverts always gain a high response rate, but we review all applications. Please check your inbox and junk/spam folder for our response. Due to high application volumes, we recommend applying for one role at a time and choosing the opportunity that best matches your experience.