Job Introduction

Office Experience Coordinator

Brand-new office | Fast-paced environment | Professional, friendly culture

We’re looking for a confident and tech-savvy Office Experience Coordinator to join our team at a brand-new office for one of Rapport’s prestigious clients.

This is a great opportunity for someone who enjoys being at the heart of a busy workplace. You’ll help create a welcoming, well-organised environment for employees, visitors and contractors, while making sure the day-to-day office experience runs smoothly.

The environment is professional but friendly, so we’re looking for someone who can bring warmth and personality while maintaining high standards.

Contract: Full-time, Permanent
Hours: 40 hours per week, Monday–Friday, on a shift rota between 8am and 5pm
Salary: £34,590 per annum

What you'll be doing

Every day will be a little different. You’ll be the person people can rely on to keep things moving, whether that’s welcoming a visitor, answering a question or helping resolve an issue.

Your responsibilities will include:

• Welcoming visitors, employees and contractors with a warm and professional approach.
• Managing the front-of-house experience and ensuring the office always looks its best.
• Handling enquiries in person, over the phone and via email.
• Managing visitor arrivals, verification and access.
• Supporting visitors throughout their time in the building and making sure they know where they need to go.
• Building positive relationships with employees, visitors and client teams.
• Using Mac, Gmail and Google Calendar confidently as part of your everyday work.
• Keeping up to date with office facilities, services and building information.
• Responding quickly to requests and taking ownership through to resolution.
• Working closely with colleagues and other teams to deliver a seamless workplace experience.
• Identifying issues before they become problems and finding practical solutions.

Is this you?

You’ll be someone who enjoys working with people and takes pride in creating a great experience.

We're looking for:

• A naturally warm, friendly and confident personality.
• Strong communication skills and a professional approach.
• Someone who is tech-savvy and confident using a Mac, Gmail and Google Calendar.
• Excellent organisation skills and the ability to manage several things at once.
• Someone who enjoys a fast-paced environment and can adapt when priorities change.
• A proactive approach — you’ll see something that needs doing and get on with it.
• Someone who takes ownership rather than waiting to be asked.
• A genuine passion for delivering great service.
• The confidence to work independently while being a supportive team player.

What you'll get

We want our people to feel valued, supported and recognised. As part of Rapport, you'll have access to:

• Financial benefits: Exclusive travel and grocery discounts, life assurance and cash rewards.
• Future planning: A contributory pension scheme.
• Health and wellbeing: Wellness support, Employee Assistance Programme and digital GP services.
• Learning and development: Opportunities to build your skills and progress your career.
• Recognition: Our WOW Awards celebrate colleagues who go above and beyond.
• Giving back: One paid day each year to volunteer for a cause that matters to you.

Who are Rapport?

Rapport Guest Services is a multi-award-winning business delivering front- and back-of-house guest services for leading organisations across the UK, Ireland and globally.

As part of Compass Group UK&I, we combine a people-first culture with high service standards to create exceptional experiences in the workplace.

Our values are at the heart of everything we do:

Create Rapport | Be Brilliant | Innovative Spirit | Walk Tall | Stronger Together

We’re also a Disability Confident Employer and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.

Find out more about Rapport at www.rapportservice.com.

Rapport roles can attract a high volume of applications, so we carefully review every application. Please keep an eye on your inbox and junk/spam folder for updates. Due to application volumes, we recommend applying for the role that most closely matches your experience.