Job Introduction
We are recruiting a Meeting & Events Coordinator to join our Rapport team in one of our client’s sites based in the heart of St James's/Pall Mall in London. Our client is a global financial institution, and you will be an integral part of an experienced reception team that supports with catering and hospitality bookings for events of different sizes. You will work alongside a team of 8 including the Restaurants Associate’s team, but you will be part of a wider, diverse team of 30+.
This is a fast-paced environment, where attention to detail and a personalised service is a key.
Please note, the official job title for this position is Client Floor Receptionist.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing a warm and welcoming experience to all stakeholders, embodying a five-star service approach that enhances satisfaction and fosters positive relationships.
- Efficiently managing and processing reservations for meeting rooms and events spaces through various channels, including telephone, email, and in-person inquiries.
- Assisting bookers in navigating our hospitality brochure, providing expert guidance on food and drink selections that align with their event goals.
- Working closely with the hospitality and kitchen teams to ensure seamless execution of events, from planning to delivery, ensuring all client requirements are met.
- Liaising with various departments and external service providers to coordinate logistics, equipment, and other resources essential for successful events.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Showcase strong written and verbal communication skills, ensuring clarity and precision in all interactions with clients and team members.
- Manage time effectively and prioritise tasks with enthusiasm for delivering outstanding customer service at every opportunity.
- Build strong relationships and rapport with key stakeholders, creating a welcoming atmosphere that encourages collaboration.
- Navigate dynamic situations with ease, expertly managing a varied workload while maintaining high standards of quality.
- Stay informed and enthusiastic about food and drink innovations, sharing this knowledge to enhance event experiences for clients and guests.
- Work well independently but also as part of a team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.