Role Responsibility
Budget and Expense Management
- Development of budget for approval from client
- Collecting and confirming invoices between client and vendors
- Reconcile budgets post event
Communications and Marketing
- Managing, drafting and approval of communications and sending from shared mailbox
- Monitor and respond to inquiries in shared mailboxes
- Developing and maintaining program website
- Prepare printed materials (handouts/ agendas)
Learning Administration
- Generate and verify registration prior to event
- Generating reports to check survey / impact post event
- Creating events and updating events in Learning Management System
- Tracking and uploading attendance in Learning Management System
- Develop feedback surveys on Qualtrics platform and ability to analyse results
- Upload assets to NovoEd platform
Logistics
- Internal and External Speaker engagement and calendar blocking
- Zoom setup for live virtual sessions or scheduling conference rooms for in person gatherings
- Collaborate with A/V team on audio visual and recording needs
- Ordering and managing materials and supplies
Vendor Management
- Onboarding new vendors into vendor portal
- Working with legal department on TSA and SOWs
General
- Adhering to dress code and grooming policies.
- Capacity to take on additional duties as assigned; additional adjustments or responsibilities may be changed or added as necessary.
The Ideal Candidate
- Excellent organisational skills, with the ability to prioritise tasks and juggle many tasks simultaneously.
- Excellent oral and written communication skills with ability to interact with senior leadership.
- Strong computer skills including Microsoft suite and knowledge of office technology/equipment.
- Knowledge of a Learning Management system.
- Ability to work calmly and effectively in stressful situations.
- Exceptional client service skills to exceed expectations.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- Excelling as a team member, with a passion for delivering the Platinum Service® standard and focused on total customer satisfaction.
- Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.
- A college graduate with two years of learning and engagement programming, conference planning experience in a corporate environment.
About the Company
Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact successful applicants with more information within 5-7 workings days. Rapport adverts always gain a high response rate, and so if you don't hear back from us in this time period, please consider your application unsuccessful on this occasion.