Hospitality Ambassador (DLHA)

Job Introduction

We are recruiting Hospitality Ambassadors to join our team based at our prestigious client's offices in the heart of the City of London. 

We currently have six vacancies, some of these are static roles and others dedicated cover roles. 

Role Responsibility

The Hospitality Ambassador is responsible for the operation of all client facing floors and hospitality areas across the office in which they are working. Being a ‘Covid-19 Champion’ by ensuring you provide a safe and comfortable environment for all visitors and employees. 

The core hours of the Ambassador will be an 8-hour shift within the service hours of 07.00 – 23.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Friday, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Overall purpose of role: To provide excellent service to clients and guests alike, ensuring the office is Covid-19 safe and carrying out all duties to the highest of standards. It is a very ‘hands on’ and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. This role specialises in the external client experience, from the ground floor to the meeting room. This role will also support, when the business requires, other operational areas and be flexible in their approach to any additional requests.

Duties include but are not limited to:

• Setting up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
• Daily cleaning in line with food safety standards, including glass polishing
• Maintaining a coronavirus safe environment - acting as a ‘Covid-19 Champion’ – ensuring you show best practice, are always well informed and lead by example.
• Warmly greet all guests/ visitors with a smile, following agreed standards
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Abide by all Security policies and procedures, including access restrictions, the receipt of goods and Fire and Life Safety information
•  Be able to work flexibly across Reception, Hospitality, Employee Dining, Restaurant / Coffee shop (where applicable) on a shift rota basis, based on business needs and as required.

The Ideal Candidate

I am an up-beat team-player with integrity and a can-do attitude.
I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport