Job Introduction
We have an exciting opportunity for a Hospitality Club Host to join our growing team at Liverpool Street. Our client's location is a modern meeting room and events venue designed by the famous architecture firm Gensler.
There is also an amazing coffee bar that services the spacious lounge and two large workshops for clients to use for their bigger groups meetings and events.
We are offering cycling facilities on site for anyone that wishes to cycle to work. Take ownership of your role, exchange ideas and build excellent relationship with our clients.
This is a permanent, full-time role (40 hours per week), on a shift rota basis from Monday to Friday between 7 AM and 7 PM, with requirement for flexibility as per business needs.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
Responsibilities for this role will include
- Respond to enquires and ensure the booking process is concise and well managed with a real focus to elevate the customer experience
- Arrange catering to be delivered to the meeting room and events spaces on time, keeping a detailed log of all booking enquires and feedback to create a weekly report
- Help customers with connecting to the AV and be on hand if there are any issues
- Welcome guests into the Club and give tours as needed
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Possess excellent customer service skills and attention to detail
- Be punctual and adhere to health and safety standards
- Be capable of multitasking and handling last-minute requests creatively and efficiently
- Be comfortable handling food and using cleaning supplies (PPE provided on-site)
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
About the Company