Job Introduction
We have an exciting opening for a Floor Concierge (Lounge Concierge) to join our team in the heart of the City of London. You will be part of the Rapport team, based at our client's beautiful offices near Bank Station. This is a key role, and we are looking for a person who can build strong relationship with stakeholders in the client's business lounge. You will be responsible for looking after requests, activities, and meeting room bookings for the space, checking meeting rooms and refreshment areas, general housekeeping and set ups for events but also IT/AV support for attendees. You will also be making sure company health and safety procedures are followed by employees and visitors in that space.
Our team is made up of 11 enthusiastic and caring individuals who thrive on teamwork and take real pride in what they do. We are a close-knit, energetic group with a shared passion for delivering an outstanding client experience and it shows. Our dedication has been recognised with multiple awards for service excellence, and we are looking for someone who shares that same drive and commitment.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM, 10-hour shifts with the option to have off up to two Fridays off per month. Overtime may be required on occasion for events out of these hours).
Salary: £35,000 - £36,000
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- This is a hands-on, proactive position suited to someone who actively seeks opportunities to improve efficiencies and elevate the overall client experience.
- You will be the first point of contact for all visitors to the Business Lounge, responsible for creating a warm, welcoming, and professional environment while delivering an outstanding, personalised experience for every guest.
- You will provide support to clients with any IT or connectivity issues they may encounter, ensuring minimal disruption to their visit.
- Taking full ownership of the space, you will ensure all areas are maintained to the highest standard in line with documented guidelines, promptly reporting any concerns or risks to the relevant department.
- You will be expected to respond calmly and effectively to last-minute requests and changes, while coordinating the timely booking and delivery of portable equipment, hospitality, and other services to the appropriate spaces.
- Building and maintaining strong working relationships is central to this role. You will work closely with team members, service providers, hosts, and clients, acting as a seamless link between individuals and the right environment or team member.
- You will be expected to attend all wider team meetings, events, training sessions, departmental cross-training, and team-building activities.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- An upbeat, enthusiastic team player with integrity and a genuine can-do attitude.
- Naturally outgoing and energetic, with the ability to build strong rapport quickly.
- Passionate about delivering exceptional service and consistently going the extra mile.
- Demonstrates excellent personal presentation, interpersonal, and communication skills.
- A flexible self-starter with strong attention to detail and the initiative to take ownership.
- Equally comfortable working independently, able to manage your own time, priorities, and responsibilities effectively.
- Thrives under pressure during busy periods while staying motivated and productive during quieter times.
- While this role sits within a wider team, it is important to understand that it is primarily a lone working position based at reception. The ideal candidate will be comfortable working independently for extended periods, taking full ownership of the front-of-house experience while remaining a collaborative and engaged member of the broader team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.