Job Introduction
We’re looking for a Guest Services Ambassador to join our fantastic Rapport team of two, supporting a prestigious law firm near Monument.
This role calls for someone with a true can‑do attitude, the kind of person who believes “no” simply isn’t in their vocabulary. You’ll be the face of the client, delivering service that is proactive, solution‑focused and consistently one step ahead. Anticipating needs, finding smart answers and creating seamless experiences will be second nature.
You’ll bring a warm, polished presence to every interaction and work closely with a supportive team where collaboration comes easily, and everyone is encouraged to find smart solutions and elevate the guest journey.
If you thrive in a positive, people‑first environment and love making every moment count, we’d love to hear from you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; with core hours between 8 AM – 6 PM, however, flexibility is required on occasion between 7 AM – 9 PM)
Salary: £37,500 per annum
What you'll get
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, complimentary snacks are provided while on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide hospitality support, including catering, event setup and room preparation.
- Greet clients and visitors with warmth, confidence and professionalism.
- Manage calls and inboxes with clarity and a calm, assured approach.
- Escort guests to meeting rooms and assist with coats, luggage and overall comfort.
- Coordinate bookings and guest requests to ensure meetings and visits run seamlessly.
- Adopt a flexible, adaptable approach to ad‑hoc duties and any shift or location changes.
- Be a proactive, present team member within a high‑performing reception environment.
- Set up and clear down rooms for meetings, events and client hosting.
- Carry out light administrative tasks to support daily operations.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Bring a bright, can‑do attitude where “no” simply isn’t in your vocabulary.
- Stay confident under pressure and handle multiple requests with calm, clarity and grace.
- Thrive in a fast‑paced environment, managing shifting priorities with ease.
- Show flexibility and pride when supporting both guests and colleagues.
- Be a collaborative team player who enjoys finding solutions and elevating the experience.
- Engage comfortably with stakeholders at every level, always representing the team with professionalism.
- Ideally possess previous experience in corporate reception.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.