Job Introduction
Guest Service Ambassador
Monday – Friday | 45 hours per week | Core hours: 08:30 – 17:30
At Rapport, we believe every interaction matters. We're looking for a Guest Service Ambassador who is passionate about creating exceptional workplace experiences and thrives in a hands-on, people-focused environment.
This is a varied role where no two days are the same. You'll be at the heart of the workplace, ensuring our client-facing spaces are welcoming, meeting rooms are perfectly prepared, and every guest receives a seamless experience from arrival to departure. You'll also play an important role in supporting the wider workplace operation, helping to create an environment where both clients and colleagues can thrive.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, cash rewards, plus complimentary daily breakfast and lunch, alongside snacks and barista-made beverages.
- Secure Your Future: Build for tomorrow with our contributory pension scheme.
- Health & Wellbeing: Access a range of wellbeing support including an Employee Assistance Programme, digital GP services and wellness initiatives.
- Grow Your Career: Take advantage of excellent learning and development opportunities to help you achieve your career goals.
- Celebrate Success: Be recognised through our WOW Awards, celebrating colleagues who go above and beyond.
- Give Back: Receive one paid volunteering day each year to support a charity or cause that's important to you.
What you'll be doing
- Delivering a warm, professional welcome to clients and visitors.
- Managing meeting rooms, ensuring they are set up to the highest standard, including catering and hospitality.
- Supporting guests throughout their visit, anticipating needs and resolving requests with confidence.
- Maintaining exceptional presentation across client-facing areas, meeting rooms and hospitality spaces.
- Delivering food and beverage service for meetings and events.
- Building strong relationships with clients, colleagues and Executive Assistants to ensure the smooth running of the office.
- Supporting workplace and facilities activities, including onboarding, inductions and day-to-day operational support.
- Assisting with evening events when required.
- Looking for opportunities to improve processes, introduce new ideas and enhance the overall workplace experience.
- Working flexibly across reception and hospitality, supporting the wider team wherever needed.
The ideal candidate will
- Live our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous experience delivering exceptional customer service, ideally within a luxury hotel, premium airline or corporate environment.
- Be passionate about creating memorable guest experiences and exceeding expectations.
- Have excellent interpersonal skills with a warm, confident and engaging personality.
- Be an effective communicator with a high standard of written and spoken English.
- Be confident using Microsoft Office, including Word and Excel.
- Demonstrate professionalism, discretion and excellent attention to detail.
- Be proactive, adaptable and able to prioritise in a fast-paced environment.
- Enjoy working collaboratively while also taking ownership and using initiative.
About us
Rapport Guest Services is an award-winning company specialising in front and back-of-house guest services for some of the world's leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards to create outstanding workplace experiences.
We are passionate about developing our people and creating an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we are committed to providing opportunities for individuals with disabilities and additional needs.
To find out more about our people and our values, visit www.rapportservice.com.
Please note: We receive a high volume of applications and review every one carefully. Please keep an eye on your inbox, including your junk or spam folder, for updates on your application. To give yourself the best chance of success, we recommend applying for the role that best matches your skills and experience.