Job Introduction
We are seeking a dynamic Guest Services Ambassador to become a key member of our 31-person Rapport team, located in the heart of the City of London. You will be based in a stunning, state-of-the-art workspace boasting incredible views and a funky, innovative design.
This role offers significant direct client engagement and comprehensive training from both Rapport and our prestigious client – the world's leading customer relationship management company. Plus, enjoy our free snack station to keep you energised!
Type of contract: Full-time, 12-months FTC
Hours: 40 per week (Monday-Friday; with shift rota basis between 7:30 AM and 7 PM, with flexibility for overtime as per business needs).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional customer service across two offices and four floors as needed.
- Greet and assist VIPs, guests, and employees to ensure a seamless experience.
- Cover reception and other guest services areas, adapting to daily operational needs.
- Manage guest pre-registration, check-ins, and check-outs efficiently.
- Support and coordinate event setup, liaising with hosts and co-hosts.
- Act as the main point of contact for internal teams and external visitors.
- Maintain a professional, welcoming presence across all guest-facing areas.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have at least one year of customer-facing experience in a fast-paced environment.
- Bring strong IT literacy and confidence using digital tools.
- Show a friendly, approachable, and people-focused attitude.
- Demonstrate a genuine passion for delivering excellent customer service.
- Remain calm under pressure and approach challenges with a positive mindset.
- Thrive in a flexible environment, working confidently across different spaces and teams.
- Communicate clearly and professionally, both in person and over the phone.
- Embrace feedback and view it as an opportunity for growth and development.
- Handle confidential matters with discretion and show professionalism at all times.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.