Job Introduction
We are looking for a new Guest Services Ambassador to join our Guest Services Team of 5. We pride ourselves on creating an environment that feels less like a workplace and more like a support system. We provide the guidance and tools you need to shine, and in return, you bring your passion for service. We are a group that looks out for one another and believe in instructing and guiding, ensuring everyone has the confidence to grow.
The Guest Service Ambassador provides exceptional customer service to both internal and external clients, ensuring all guest needs are met. Reporting to the Senior Guest Services Ambassador and Supervisor of Guest Services & Hospitality, this role is the first point of contact for guests, creating a positive first impression.
Type of contract: Full-time, 12-month FTC
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM – 5 PM with some flexibility as per business needs)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals on shift!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Welcome and check-in guests, employees, customers, and partners using the check in system.
- Provide professional and hospitable service by greeting guests with a smile, offering assistance, guiding them through the sign-in process, taking coats and belongings, and offering refreshments as needed.
- Keep guests informed about when they will be collected by their hosts, ensuring clear communication throughout their visit.
- Uphold security by managing the security badge system and ensuring compliance meeting with company policy.
- Ensure the reception desk maintains a minimalistic, clutter-free appearance.
- Keep the waiting area in accordance with global standards and immaculately presented.
- Manage the tidiness of the reception area and cloakroom, ensuring no rubbish is left after guests depart.
- Respond promptly to all incoming emails and voicemails, and follow up as necessary.
- Maintain a strong communication with the team.
- Handle routine and more complex assignments, requiring independent action and with initiative.
- Conduct regular audits where required.
- Assist with the training and onboarding of new hires within the Guest Services team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Customer Service NVQ Level 3 or equivalent (preferred).
- Minimum of 3 years of related customer service experience is preferred.
- Intermediate to advanced knowledge of Google Workspace (Docs, Sheets, Slides).
- Strong customer service orientation with a "Can Do" attitude.
- Friendly, proactive, and willing to go above and beyond to meet customer needs.
- Ability to prioritise effectively and work in a fast-paced environment.
- Excellent interpersonal and communication skills, with an understanding of confidentiality and diplomacy.
- Strong multitasking, project management, and organisational skills.
- Team player with a positive and proactive attitude.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.