Vacancies

Guest Service and Events Manager

Job Introduction

Guest Services & Events Manager

Glasgow | £40,000 | Monday–Friday, 40 hours | Permanent, Full-time

Create memorable experiences. Lead a brilliant team. Make an impact.

Rapport is looking for a Guest Services & Events Manager to lead a fantastic front-of-house and events operation within a prestigious corporate environment in Glasgow.

Managing a team of four, you’ll oversee the day-to-day guest experience while taking the lead on events from planning through to delivery. You’ll work closely with reception, catering, facilities and key stakeholders to make sure everything runs seamlessly — and always look for opportunities to go that extra mile.

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

What will you get?

Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

Lead, support and develop a team of four.
Oversee the guest services and front-of-house operation.
Plan and deliver events from brief through to completion.
Build strong relationships with clients, colleagues and stakeholders.
Take ownership of challenges and find practical solutions.
Maintain high service standards, even when priorities change.
Look for ways to enhance the guest experience and create memorable wow moments.
Be a hands-on leader who isn’t afraid to get involved and support the team.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
You’ll have previous experience in guest services, front of house, hospitality or events, ideally within a busy corporate environment.
Has proven experience managing and developing a team.
Is confident coordinating and delivering events.
Understands what outstanding guest service looks and feels like.
Is naturally hands-on and isn't afraid to get involved in the detail.
Builds strong, positive relationships with clients, colleagues and stakeholders.
Can stay calm, organised and solutions-focused when priorities change.
Has excellent communication and organisational skills.
Takes ownership and sees things through to resolution.
Is passionate about creating experiences that go beyond expectations.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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