Job Introduction
Join our dynamic Rapport team as a Meeting & Events Assistant. We pride ourselves on creating an environment that feels less like a workplace and more like a support system. We provide the guidance and tools you need to shine, and in return, you bring your passion for service. We are a group that looks out for one another and believe in instructing and guiding, ensuring everyone has the confidence to grow.
Under the supervision of the Operations Lead, the Meetings & Events Assistant plays a key role in supporting meeting room and event coordinators, as well as guest services ambassadors, in overall event and hospitality coordination. This role demands strong attention to detail, proactive problem-solving, and the ability to anticipate and exceed the needs of hosts and guests. By upholding high standards of hospitality and operational efficiency, the Meetings & Events Assistant helps create a welcoming and memorable experience for our clients.
Type of Contract: Full-time, 6-months fixed-term
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM)
Main responsibilities
- Coordinate event requests and liaise with relevant teams and vendors.
- Support event setup, room resets, deliveries and collections.
- Keep event trackers and records up to date.
- Welcome and register guests and vendors.
- Provide a friendly and professional guest experience.
- Prepare event materials, including badges and signage.
- Manage cloakroom services when required.
- Support Guest Services and Meeting Room Coordinators when needed.
- Plan and deliver assigned low-impact events.
- Support stock management and regular audits.
- Work flexible office hours, including occasional early starts and late finishes.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally have previous experience in hospitality, including administrative and operational responsibilities.
- Be comfortable working in a fast-paced environment and managing competing priorities.
- Have strong organisational and communication skills.
- Have excellent attention to detail and a commitment to high-quality service.
- Be proactive, solution-focused and committed to a great guest experience.
- Have an understanding of health and safety and security procedures.
- Be a collaborative team player with strong interpersonal skills.
- Be confident using IT systems, including G Suite or similar tools.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.