Guest Service Manager (TJGSM)

Job Introduction

We are recruiting a Guest Services Manager to join the Rapport team at our client's offices located in Watford.

Only a brief 15min journey from Euston Station in London, the Guest Services Manager will be responsible for overseeing the smooth running of the Front of House Department which includes but is not limited to Reception, Meeting Rooms and Event Management and Internal Client Experience within the stunning corporate office building!

Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

As Guest Service Manager, you will be working a 40 hour-week Monday - Friday (Flexible within the business needs) Operating hours for the site are from 07:30 - 19:00.

Role Responsibility

The Guest Services Manager will include:

• Proactively dealing with clients and guests requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
• Take the lead on proposing innovation regularly, challenging yourself and your team to raise the bar 
• Ensuring the smooth running of meeting rooms and events operations
• Making sure general maintenance on floors is monitored and any issues are highlighted promptly
• Assisting in coaching and leading the team 
• Budgets and Financial Planning Awareness
• Experience in visitor management systems
• Exceptional People Management skills

The Ideal Candidate

We are looking for a candidate who:

• Is flexible and adaptable in approach and style
• Will adhere to procedures but understands when to think outside the box
• Has the ability to self-manage and proactively deal with the business as usual of the operation whilst also introducing innovations and fresh ideas to bring the team into the future of Guest Services
• Has at least 2 years' management experience and has demonstrable experience in motivating and leading a team
• Has strong financial acumen and is used to dealing with budgets and forecasting
• Has strong command of the English language, both verbal and written. 

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Discretionary performance based bonus
• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport