Job Introduction
We have a fantastic opportunity for a Guest Services Ambassador to join our Rapport team at the Central London offices of an innovative and fast-growing company within the gaming industry. Working in a creative and dynamic environment where people and culture are at the heart of the business, you will play an important role in creating a welcoming, seamless and memorable experience for employees and visitors alike. Bringing your experience from a five-star hotel, luxury hospitality or premium restaurant environment, you will combine exceptional service standards with a warm, engaging personality and a genuine passion for making people feel valued.
Our client takes great pride in their established culture and ways of working, so we are looking for someone who is naturally curious, adaptable and eager to learn what makes their workplace special. You will take the time to understand existing processes, build meaningful relationships and work collaboratively with colleagues to deliver a consistently outstanding service. With a positive, proactive approach, strong attention to detail and a real sense of ownership, you will have the confidence to take initiative, uphold high standards and make a lasting impression through every interaction.
Type of contract: Full-time, Permanent
Hours: 40 hours per week (Monday–Friday, shift rota between 7 AM and 7 PM)
Salary: £34,000 per annum
What will you get?
- Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Create a welcoming and engaging first impression, delivering a five-star experience to every visitor.
- Coordinate guest arrivals, enquiries and requests with professionalism, efficiency and a personal touch.
- Develop positive working relationships with colleagues, visitors and key stakeholders.
- Take responsibility for the end-to-end guest experience, anticipating needs and exceeding expectations.
- Oversee daily front-of-house activities, ensuring a smooth and well-organised operation.
- Maintain immaculate reception and guest-facing areas, reflecting the client's high standards.
- Collaborate with the wider team to ensure clear communication and consistent service delivery.
- Adapt confidently to changing priorities, approaching challenges with flexibility and a solutions-focused mindset.
- Embrace established procedures and ways of working, identifying opportunities for improvement where appropriate.
- Assist with meetings, events and other workplace activities to support an exceptional office experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have previous customer-facing experience within a five-star hotel or premium restaurant environment, with a strong understanding of luxury hospitality standards.
- Demonstrate a natural flair for hospitality, with a genuine enthusiasm for creating outstanding guest experiences.
- Be personable, approachable and engaging, with the confidence to connect with people from all backgrounds.
- Show initiative, accountability and pride in delivering consistently high standards.
- Possess excellent communication skills, with the ability to interact professionally and thoughtfully with others.
- Be highly organised, attentive to detail and capable of managing competing priorities effectively.
- Thrive in a dynamic workplace, remaining composed, resourceful and flexible when circumstances change.
- Bring a positive, enthusiastic attitude and a collaborative mindset, contributing to a supportive team environment.
- Be open-minded and adaptable, with a willingness to understand and embrace established workplace cultures and procedures.
- Demonstrate curiosity, a willingness to learn and a commitment to continuous personal and professional development.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.