Job Introduction
We are recruiting 2 part-time Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in Guernsey.
You will be part of a fantastic team and will enjoy working in our beautiful offices.
The core hours of the GSA will be an 4.5-hour shift, AM:08:00-12:30, PM:12:00-16:30
Our clients office is situated in St peters port overlooking the prestigious Guernsey port, working with an international financial consultancy firm, one of the top four!
Your will responsible for looking after the client area and all related food & beverage responsibilities. You will also be responsible for supporting with ad hoc tasks at certain periods of the year the wider national Rapport national RGSA team with administrative task- Compass is also an international world wide hospitality company renowned for its high end services and reputation
Role Responsibility
- Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests in the Client Suite & Internal breakout by raising tickets to “My Support” Monitor progress to ensure issues are promptly rectified and escalate to your WPS Manager/Regional Manager as necessary.
- Check rooms are set up correctly according to the booking requirements. Monitor cleanliness and that all requirements for food and beverage, audio visual etc. are ready and available at the requested time.
- Ensure vending and coffee machines are fully stocked, clean and in working order.
- Oversee stock control for consumables (catering stock) and ensure everything is in order and in stock at all times.
- To work flexibly across Reception, Hospitality, and (time permitting) back of house based on business needs.
- Ensure all areas of your responsibility throughout the office are presentable at all times.
The Ideal Candidate
I am an up-beat team-player with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.
If this is you, then we would love to see your application.
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.