Front of House Manager - Corporate

Job Introduction

Following a recent contract win, we have an exciting opportunity for an experienced and inspiring Front of House Manager. This role involves managing three multi tenanted buildings in Central London.

We welcome applicants with a management background who are competent and knowledgeable in delivering personal and intuitive service. This could be  five-star hotels, premium airline industry or corporate Front of House services. Is this you?

Rapport is a leading provider of award winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their visitors.

The services we provide for our clients include reception services, management of meeting rooms, call services including switchboard and helpdesks and concierge services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award 2014, 2015, 2016, 2017 & 2018 
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014 & 2018 
• Catey Award for HR and Training Team of Year 2016

About the role:

You will need to establish and maintain strong working relationships with our clients, and inspire, engage and guide the team towards the achievement of excellent service standards.

You will be managing all aspects of the front of house service. You have hands-on involvement in day-to-day operations including working in the reception areas and  supporting the reception operation daily. 

You will be responsible to ensuring all of the client’s buildings are staffed appropriately and you will be leading, mentoring and coaching our team and be working closely with our clients to deliver a consistent personal and intuitive, service to them and their guests. 

Success in your role will be measured by achievement of contractual key performance indicators, account retention and contract growth. This will require introducing innovations that enhance and maintain a seamless and personal guest journey.

The successful candidate will have:

• At least two years’ experience of managing Front of House operations, including business and guest service support.
• At least two years’ experience managing and mentoring people.
• Experience working in either luxury hotels, premium airlines or a corporate business environment.
• Strong leadership skills demonstrating the ability to give guidance on role expectations and be able to coach individuals and the team to develop their ability and strengths. 
• Excellent problem solving and multi-tasking skills.
• The ability to communicate effectively to stakeholders and team, and will have an excellent command of the English language, both in verbal and written communication.
• Exceptional interpersonal skills and a natural ability to positively influence business decisions. 
• A strong sense of responsibility and professional presentation.
• The ability to work well under pressure and act both proactively and intuitively. 

The successful candidates will be offered a very competitive salary package, 25 days’ holidays plus a range of staff benefits, including pension, store discounts and life assurance. Most of our clients also offer a bonus scheme based on great performance, and have in house gyms and other staff amenities.

Working days are Monday to Friday. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 18 months.

If this opportunity appeals to you, you have the right leadership skills and are interested in joining our vibrant team, we look forward to hearing from you. 

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

Rapport