Job Introduction
We are looking for a Dedicated Cover Receptionist to join our Rapport Network Team. The successful applicant will mainly be based at one of our client’s sites near Bank station.
This is one of our most prestigious clients in the portfolio. Their care and dedication to guest satisfaction and experiences are unmatched. We are seeking someone who is creative, passionate and genuinely cares about the small details that matter and make experiences unforgettable.
However, as a Network Team Ambassador, you may be asked to work on rotation at different Rapport sites at any point (e.g., London's West-End, City of London, Canary Wharf, Greater London area, and within the M25).
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM and 9 PM, as per business needs)
Salary: Up to £36,000 per annum
Responsibilities will include:
- At this particular client site, you will be required to work as a receptionist to provide outstanding service to all clients, visitors, and colleagues.
- Ensure every client experiences a smooth, warm, and memorable arrival.
- Welcome and acknowledge all internal and external guests in line with Rapport standards.
- Collaborate closely with service partners to maintain a unified, “one team” approach.
- Accompany visitors to meeting rooms, assist with coats and luggage, and support event check‑ins as required.
- Respond promptly and professionally to enquiries by phone, email, or in person.
- Stay informed about building facilities to confidently guide and support guests.
The successful candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment
- Be able to travel across London within the M25 (mostly Central London and Canary Wharf)
- Have the passion and drive to deliver the very highest levels of customer service
- Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have great interpersonal skills, an outgoing and vibrant personality
- Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at
- Demonstrate an excellent command of the English language, both in verbal and written communication
- Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude
- Have the ability to work well under pressure and act both proactively and intuitively
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.