Job Introduction
We are looking for a Dedicated Network Receptionist to join our Rapport Network Team working within one of our prestigious Client sites near Bank Station. Our client is a leading services and solutions provider in the global insurance market, and we are seeking a dedicated individual to ensure our clients and guests receive exceptional service.
The position is fixed on-site for 3-months, after there is the opportunity to transition into our Corporate Mobile Receptionist Network Team, supporting a variety of locations across London and the M25. It offers both stability and future growth, with room to develop, learn, and take on broader responsibilities.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday–Friday; 7 AM – 9 PM, with flexibility according to business needs)
Salary: £32,960 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing excellent service to clients and guests alike, carrying out all duties to the highest standards.
- Being flexible in your approach when offering business support as required.
- Actively seeking opportunities to improve efficiencies and enhancing the overall business environment.
- Specialising in the overall client experience across all aspects of the client floor.
- Ensuring the arrival experience and interaction with all stakeholders is a memorable one, with a consistent drive to provide an outstanding level of service and surprise to delight our guests whenever an opportunity arises.
- Offering an authentic welcome to clients and their guests and offering refreshments in the waiting area as appropriate.
- Escorting stakeholders to the required destination within the premises and maintaining situational awareness of the whole reception and general area.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be able to travel across London within the M25 (mostly Central London and Canary Wharf).
- Ideally, have previous customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
- Have the ability to create immediate rapport and effectively communicate at all levels, and work independently, as well as in a team.
- Be highly organised, with passion for delivering high standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Possess great attention to details and strong organisation skills.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be IT and computer literate.
- Be self-motivated and able to adapt to a fast-paced environment, prioritising tasks accordingly.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.