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Dedicated Network Receptionist (TCDC)

Job Introduction

We are recruiting a Dedicated Cover Receptionist to work as part of our fantastic team based on Regent Street and St James. The successful candidate will work across 20 buildings gaining extensive knowledge of this growing portfolio. This is a great opportunity to be part of a fun ever growing team. This position allows for you to work in several different types of reception from ground floor, to community coordinator and residential whilst remaining within the same area.

Our client is a global leading property management company.

This is a permanent, full-time role, 40 hrs per week. You will be covering for holiday, lunches. training days and sickness across our portfolio. This will occasionally involve working evenings, weekends, and bank holidays.

Our client is a global leading property management company.


Role Responsibility

• Acquire knowledge in each of the buildings across the portfolio as this will be required for covering lunch, holidays and sickness.
• Acknowledge and treat all guests and customers in a polite and professional manner.
• Delivering professional high-quality service.
• To work efficiently and effectively in order to deliver prompt and reliable service
• Anticipating the needs of both customers of the buildings and the visitors.
• Actioning emails and answering phone calls in a timely manner.
• To ensure an effective and flexible approach at all times.

The Ideal Candidate

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work


About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website,, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.