Customer Service Representative - Dublin (ACDR)

Job Introduction

We are recruiting a Customer Service Representative / Receptionist to join the Rapport Team, based at our client's stunning offices in the Dublin Docklands. You will be part of a team that creates guest experiences and provides great customer service and support to internal employees.

Our client is an Irish-based multinational company that provides consulting and professional services, a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is a full-time, permanent role (40 hours per week), working from Monday to Friday on a shift rota basis between 7 AM and 7PM.

Main responsibilities

• Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events
• Proactively dealing with any enquiries, in person, via the phone or email in a timely and professional manner
• Being first-line support for any IT and AV requirements within the client environment
• Continually developing client knowledge and awareness of your clients and their guests
• Maintaining the necessary awareness of building operations & facilities to advise employees, guests, and contractors
• Ensuring that adequate supplies of stationery are available, monitoring stationery supplies, requesting new stocks

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
• Have passion to deliver excellent guest service in everything that they do
• Be happy to work in a fast-paced environment with a varied workload and swift changes in the day-to-day operations
• Have an excellent command of English, verbal and written
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have the ability to work independently and as part of a large team
• Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport