Corporate Reservations Supervisor (KPRS)

Job Introduction

We are recruiting a Corporate Reservations Supervisor to join the Rapport team at our client site based in Canary Wharf.  You will be supervising a Reservations team of 5. 

Working hours/pattern: 40 hours per week Monday to Friday based on a shift rotation

Role Responsibility

•       Provide an excellent call service, ensuring all guests are acknowledged in a professional manner according to the defined procedure with a friendly smile and professional telephone style

•       Have a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests when booking or enquiring about the facilities available.

•       To ensure all booking requests and enquiries are dealt with promptly and efficiently

•       To advise our clients on all bookings to ensure that the service required can be achieved

The Ideal Candidate

Personal profile: You are an up-beat individual with integrity and a can-do attitude. You are passionate about delivering brilliant service and take responsibility for your contribution to the team. We are looking for someone with supervisory experience and ideally who can start immediately. 

Key criteria

• Computer literate – Microsoft Office programs; Outlook; Booking Systems, Phone Systems
• Comfortable using the telephone

Desirable criteria

• Multitasking – Corporate receptionists juggle demands from various sources and need to prioritize requests
• Impressive time management and organisational skills

Preferred profile

• Good organisational skills

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience

Rapport