Job Introduction
The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.
This is a permanent, full-time role (40 hours per week), on a shift rota basis from Monday to Friday between 7 AM and 7 PM, with requirement for flexibility as per business needs.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately), and communicating all updates to your team members
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail
- Possess passion about delivering great service and taking responsibility for the contribution to the team
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
- Have great interpersonal skills, an outgoing and vibrant personality
- Demonstrate an excellent command of the English language, both in verbal and written communication
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.