Job Introduction
We are recruiting a Corporate Receptionist to work at one of Rapport's clients based in Dublin. The client is a British multinational risk management, insurance brokerage and advisory company.
You will be working with one other Receptionist in an exciting varied Front of House role.
Role Responsibility
Responsibilities will include
• Providing exceptional reception, switchboard and reservations services to our clients and their guests.
• Welcoming guests at reception.
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
The Ideal Candidate
Rapport US looking for a dynamic Receptionist to deliver personalised and intuitive service at our Client's Dublin Headquarters site
• professional experience in a corporate office environment with front of house and a busy switchboard experience. You will be dealing with all company incoming calls and queries and experience in the financial services industry would be a distinct advantage.
• Strong knowledge of Microsoft Office suite and Outlook; comfortable with learning client software programs and administrative experience.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person.
• Multi-tasker and ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency.
• Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively.
• Meet, greet and announce visitors and contractors in a professional manner & ensure they are identified and signed in, in accordance with security procedures
• Proactively ensure that excellent housekeeping standards are maintained in reception and conference/meeting rooms.
• Communicate and liaise with colleagues booking conference rooms to verify requirements.
• Have the passion and drive to deliver the very highest levels of customer service.
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.