Job Introduction
We are thrilled to announce that we are looking for a Corporate Receptionist to join the Rapport team at our impressive new-built client site, based in Milton Keynes.
As our Corporate Receptionist, your overall purpose would be to provide excellent service to clients and customers. Our Client is a global financial services company where not a single day is the same! It is a forward-thinking and modern environment, overseeing the Ground and Executive Floor Receptions, as well as the internal client floors.
Type of contract: Full-time, Permanent
Hours: 40 per week, (Monday - Friday, shift rota basis between 7:30 AM and 5:30 PM)
Salary: £27,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer lunch allowance and on-site parking.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional service to both internal clients and external guests, ensuring all tasks are completed to the highest standards.
- Greet guests and visitors with warmth and professionalism, providing escort to meeting rooms or designated areas.
- Take responsibility for the ground floor welcome area, ensuring it is always welcoming and presenting opportunities to enhance guest and client experiences.
- Efficiently manage the guest journey through the use of booking systems and technology, ensuring smooth transitions and satisfaction.
- Identify areas for process improvement, striving to enhance efficiencies and contribute to a positive business atmosphere.
- Continuously explore and implement new ways to innovate and elevate service offerings.
- Handle inquiries and requests promptly and professionally, whether in person, over the phone, or via email, ensuring a seamless experience for all.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have a minimum of one year of receptionist experience in a five-star establishment (e.g., hotel, airlines, or corporate environment)
- Possess excellent communication, interpersonal, and organisational skills
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Have the ability to prioritise tasks and work effectively under pressure while remaining flexible and adaptable
- Be able to work as part of the team and create rapport with key stakeholders
- Possess strong attention to detail and accuracy, a can-do attitude and innovative mindset
- Be proactive, welcoming, upbeat, confident, innovative, passionate about delivering outstanding service
- Display operational effectiveness and ensure all standards are adhered to
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.