Job Introduction
We have a wonderful opportunity for a Dedicated Cover Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.
The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7:30 AM and 6 PM, as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- To provide the highest level of service and care to all of Broadgate employees and visitors in line with service level agreements and set policies and procedures.
- Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
- Proactively gather information and feedback from customers
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Communicate to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.
- Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail
- Possess passion about delivering great service and taking responsibility for the contribution to the team
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
- Have great interpersonal skills, an outgoing and vibrant personality
- Demonstrate an excellent command of the English language, both in verbal and written communication
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.