Job Introduction
Join our team at Rapport as a Corporate Receptionist, where your passion for exceptional service will shine! In this role, you will be part of a close-knit team of two, working collaboratively to create unforgettable experiences for our clients and visitors. If you love thinking creatively and thrive on exceeding expectations, this opportunity is perfect for you.
Step into a dynamic environment where every detail matters, allowing you to make a truly memorable impression. We are seeking a vibrant and imaginative individual to become part of our award-winning Front of House team at a prestigious client site in Leeds. Embrace the opportunity to make a significant impact every day!
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM, with flexibility to cover evening functions)
Salary: £28,000 per annum
Main responsibilities
- Ensuring a memorable and seamless journey through engagement and innovation for all key stakeholders
- Delivering a friendly and prompt response to incoming telephone and email inquiries
- Managing email communications with professionalism and efficiency
- Accurately recording booking details in the room reservation system
- Understanding room capacities, facilities, and setup options to optimise meeting space
- Familiarising yourself with hospitality offerings in client meeting areas, including restaurant and private dining menus
- Collaborating effectively with team members and other departments to ensure seamless service delivery
The ideal candidate will
- Bring an upbeat personality, showcasing integrity and a positive, can-do attitude
- Have a genuine passion for delivering outstanding service and take pride in their role within the team
- Be customer-focused, with ability to create rapport and connect with individuals at all levels
- Communicate effectively, adapting their style to suit different audiences and situations
- Exhibit strong organisational skills, adept at prioritising tasks and managing a dynamic workload
- Possess a keen eye for detail, ensuring accuracy in all aspects of their work
- Embrace a collaborative spirit, eager to support teammates and contribute to a positive workplace culture
- Approach challenges with creativity and enthusiasm, always looking for innovative solutions to enhance service delivery
Some of our benefits include
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.