Job Introduction
- Role: Corporate Mobile Receptionist
- Location: Various locations throughout London and the M25 (including the West End, the City, Canary Wharf, and Greater London)
- Contract type: Full-time, Permanent
- Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability
Looking for a role that offers variety, new experiences and the opportunity to meet different people? Join Rapport as a Corporate Mobile Receptionist and become part of our dynamic Network Team, delivering exceptional guest experiences across a diverse portfolio of prestigious client locations.
Supporting over 100 sites, you will provide essential front-of-house cover during holidays, training and other absences, working alongside different teams in exciting corporate environments. With comprehensive training provided before each assignment and a supportive team behind you, this is a fantastic opportunity to develop your skills, broaden your experience and make a positive impact wherever you go.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional front-of-house service across a variety of client sites within the Rapport portfolio, including reception, concierge, lobby hosting, helpdesk support and hospitality.
- Create a warm and welcoming experience, responding to guest enquiries and requests promptly and professionally.
- Manage incoming and outgoing calls, ensuring clear communication and excellent customer service.
- Work closely with colleagues, internal teams and external service partners to ensure a seamless guest experience.
- Adapt confidently to different working environments, responsibilities and service expectations across client sites.
- Demonstrate flexibility with shift patterns and locations, supporting the wider team wherever needed.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be flexible and willing to travel across London and within the M25, supporting different client sites as required.
- Have at least one year of customer-facing experience in a fast-paced environment, such as a five-star hotel, corporate office or luxury venue.
- Be passionate about delivering exceptional customer service and creating memorable guest experiences.
- Communicate confidently and professionally, with strong written and spoken English skills.
- Build positive relationships with people from diverse backgrounds, adapting your approach to different environments and situations.
- Bring a proactive, positive attitude, strong organisational skills and confidence using MS Office applications, including Word and Excel.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.