Job Introduction
If you thrive on variety and a fast‑paced working rhythm, our Corporate Mobile Receptionist role could be an ideal match. You’ll join our dynamic Network Team in Birmingham, a collaborative group supporting our client locations by providing seamless cover during holidays, training periods and other operational absences. Before stepping onto any site, you’ll receive full training on all systems and processes, so you feel confident and ready to succeed.
As part of an inclusive, forward‑thinking organisation, you’ll be surrounded by colleagues who value adaptability and teamwork and are committed to continuous improvement. This role suits someone who is flexible, people‑focused and enjoys thriving in a supportive, high‑energy environment.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
Location: Birmingham based but with the opportunity to cover in locations such as Manchester & Bristol.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver flexible front‑of‑house support across the Rapport portfolio, covering reception, concierge, lobby hosting and helpdesk services.
- Respond promptly to guest enquiries to ensure every interaction is smooth, efficient and positive.
- Manage incoming and outgoing calls with confidence and consistently high service standards.
- Work collaboratively with teams and partners to provide a seamless, high‑quality guest journey.
- Adapt to evolving responsibilities including changes to shifts, duties or work locations.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Flexibility when it comes to travel. Be willing to travel across Birmingham, Manchester and Bristol.
- Bring at least one year of customer‑facing experience in a fast‑paced environment such as a five‑star hotel, corporate setting or luxury venue.
- Show genuine passion for exceptional service and a commitment to delivering outstanding guest experiences.
- Communicate with confidence and demonstrate an excellent command of written and spoken English.
- Use strong digital skills with solid proficiency in MS Word, Excel and similar software tools.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.