Job Introduction
Rapport is recruiting Corporate Receptionists, Mobile Corporate Receptionists and a Client Services Manager who are passionate about delivering great service to our clients and their visitors. We would like to invite you to our recruitment event on Thursday, the 5th of June 2025, 10 AM to 7 PM. Further details to be confirmed.
Shortlisted applicants will be offered an appointment slot, so please keep an eye out for the invitation (please check your junk folder).
We are recruiting for various contracts with offices in Dublin. We have both static roles, where you will be permanently based at the same site, and 'network' roles, where you will cover roles at a number of different sites.
Type of contract: All our roles are Permanent, Full-time
Hours: 40 per week (Monday-Friday)
Holiday allowance: 20 days + bank holidays
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities - Receptionist and Mobile Receptionists:
Although role content may vary, the main responsibilities within these roles are:
- Be the first point of contact for all clients and customers arriving to the building.
- Meet, greet, and assist with all queries and/or meetings and events on site.
- Answer and redirect telephone calls and emails as appropriate.
- Set up and manage meeting rooms.
Main Responsibilities - Client Services Manager:
- Enhance the quality of client services to ensure exceptional operational standards.
- Monitor KPIs to assess guest satisfaction and operational efficiency.
- Foster a client-cantered environment through regular one-on-one meetings with team members.
- Coordinate with internal departments for swift resolution of guest issues.
- Support recruitment and HR activities, including onboarding and development reviews.
- Lead, motivate, and train a diverse team to achieve operational goals.
- Facilitate feedback sessions to drive continuous improvement.
- Contribute to strategic planning and succession initiatives.
- Prepare monthly and quarterly reports on key operational metrics.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be a self-starter with experience in a customer-facing role (Customer service skills are essential).
- Possess excellent communication skills at all levels.
- Be proficient in business administration and able to work independently or in a team setting.
- Have a great eye for detail, excellent organisational and time management skills.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.