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Residential Receptionist Mon - Fri 1.30pm-10pm shifts (TCECC)

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking for an experienced Residential Receptionist/ Concierge, working in a 4 or 5 star property to join the Rapport family!

This role is a great opportunity to join a fantastic team; the team at this Rapport contract are outgoing and passionate about delivering great service. We work closely with each other, which makes us feel like a large family. We are an inclusive, welcoming team and we are looking for like-minded people to join us.

This Rapport contract is with a successful property management company which manages an ever growing portfolio of buildings in the West End. The amazing opportunity is for a Residential Receptionist/Concierge role, in this role you would work in a beautiful 5 star residential property based on Regent Street.
The successful candidate will be looking after the residents in the 44 luxury apartments

This is a Monday to Friday role.

Role Responsibility

Main Responsibilities for this role are to:

• Acknowledge and treat all residents and guests in a polite and professional manner
• Develop relationships with residents and external guests to understand and address their individual needs.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Ensure a timely and professional response is given to all residents and guests via email or telephone.
• Ensure accuracy and attention to detail in all tasks
• Ensure an effective and flexible approach at all times.
• Communicate with any complaints or concerns to their Team Leader or Manager in a timely, efficient manner, escalating to management accordingly and ensuring documented appropriately.
• Develop effective working relationship with Security and other service partners

The Ideal Candidate

We are looking for a candidate who is a good communicator as you will have direct communication with the client.
You need to be organized, proactive and passionate about delivering great service. We are looking for someone who builds rapport easily and someone who will go above and beyond for our residents and guests

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work


About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.