Job Introduction
We’re looking for a Guest Services Ambassador/Community Ambassador to join our energetic team of Rapport Ambassadors at our client’s offices near St Paul's.
You’ll have a home base, but you’ll also have the chance to work across multiple areas, giving you variety, exposure and plenty of room to grow your skills in a fast‑paced, people‑focused setting.
Our client is a global media, marketing and corporate communications group, you’ll play a central role in creating a polished, welcoming and seamless experience for everyone who visits the workplace. From delivering exceptional reception services and managing reservations to supporting building operations and events, you’ll help ensure the environment runs smoothly and feels vibrant.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM, with flexibility as per business needs)
Salary: £35,600 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free meals for all ambassadors on shift!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Stay adaptable and resilient responding smoothly to last‑minute changes and a fast‑moving environment with a positive, can‑do attitude.
- Manage queries with professionalism, working closely with colleagues and service partners to provide warm, effective solutions.
- Produce accurate reporting within deadlines, maintaining exceptional organisation and attention to detail.
- Deliver a standout welcome across both ground floor and client reception areas, ensuring every guest feels genuinely valued.
- Support call services by handling calls efficiently, confidently and with a friendly approach.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
- Think creatively to solve problems while maintaining sharp attention to detail
- Stay adaptable and open‑minded with a willingness to grow and gain experience across different departments
- Bring previous reception or call‑services experience as a bonus, though enthusiasm and the right attitude matter most
- Bring a positive, can‑do mindset with a genuine passion for delivering exceptional customer service
- Build strong connections through great interpersonal skills, clear communication and a naturally organised approach
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.