Cluster Supervisor (LSCS01)

Job Introduction

The Cluster Supervisor is responsible for all Ground Floor reception team members and lobby hosting within their cluster.

The core service hours of Guest Services are 07.30 – 18.30 depending on the building operating hours. The successful candidate will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

Role Responsibility

Client Care - such as dealing with guests in a professional manner, dealing with enquiries promptly, liaise with other service providers to ensure smooth running of the operation.

Team Work and Communication - you will communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication

Personal Presentation of yourself and the team and they way they interact with clients and their guests is of key importance

Policies and Procedures – you will be responsible for the adherence to all Rapport and client policies and procedures, implementation of new guidelines, training of the team

Working Environment – you will be responsible for creating a safe and pleasant work environment. Take full ownership of the space/area of our receptions.

The Ideal Candidate

The ideal candidate is an up-beat individual with integrity and a can-do attitude. We are looking for a candidate who is passionate about delivering great service and take responsibility for my contribution to the team

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We aim to contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Rapport