Client Support Services Ambassador (KPCSSA)

Job Introduction

We are currently recruiting for a Client Support Services Ambassador that will be providing the highest levels of service, including Client Floors and Ground Floor Reception, Reservations and Events. This is an exciting opportunity for someone to join an amazing team and take ownership of the role that involves all areas of responsibility in looking after the guest journey.  Our client is one of the Big Four accounting organisations and their offices are based in an iconic location in the famous Canary Wharf. 

Role Responsibility

The client Support Services Ambassador will be responsible for Client Services and Reception, Reservations, Events and Administrative duties. You will need to have relevant guest service experience, preferably within a five star or corporate background. The role requires flexibility to cover the 7 am to 7 pm operation.

The range of responsibilities includes meeting and greeting guests, escorting them to the correct floor, offering support and guidance to all internal employees and external visitors, booking meeting rooms, supporting with events set up, managing emails and working together as a team to ensure the day to day operation is running at the highest standards.  

The Ideal Candidate

The ideal candidate will be highly organised and will display good verbal and written communication skills. You will need to be confident, innovative, passionate about service, welcoming and someone who loves planning.

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Rapport