Client Services Assistant

Job Introduction

Join our vibrant Rapport team as a Client Services Assistant! The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures. We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 18 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.

This is a dynamic, front-facing role that combines reception duties, workplace support, administrative responsibilities, switchboard operations, and event coordination. The position plays a key role in creating a professional first impression, supporting the day-to-day running of the workplace, managing communications effectively, and contributing to the successful delivery of both internal and client-facing events.

Type of Contract: Full-time, Permanent 

Hours: 40 hours per week (shift rota basis; 7:30 AM and 8 PM, Monday – Friday)

Salary: £40,359 per annum

Ideal start date: 4^th of January 2027

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, A daily catering allowance, free access to the onsite health club (classes, squash court and swimming pool), subsidised onsite hair salon, and free onsite uniform dry cleaning.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Key Responsibilities:

• Deliver a seamless guest experience by welcoming visitors, employees, clients, and event attendees, ensuring a professional and positive first impression.
• Provide reception cover as required, taking ownership of reception areas and managing the end-to-end guest journey.
• Handle incoming calls through the client switchboard, responding to enquiries professionally and directing calls accurately and efficiently.
• Support client floor operations by greeting and assisting guests, escorting visitors to meeting rooms, managing meeting room requirements, and ensuring a high standard of hospitality and presentation.
• Support workplace operations across working floors by responding to daily occupier requests, coordinating maintenance issues, reporting faults, and liaising with relevant service providers to ensure timely resolution.
• Conduct regular inspections of reception areas, meeting rooms, and working floors to ensure high standards of cleanliness, presentation, and operational readiness are maintained.
• Manage meeting room bookings and related administrative tasks using the Condeco platform.
• Support the planning, setup, delivery, and breakdown of internal and client-facing events, ensuring a smooth and professional experience for attendees.
• Work closely with service partners, contractors, Facilities Management, and Business Operations teams to coordinate daily activities and resolve workplace issues.
• Maintain compliance with all site procedures, service standards, health and safety requirements, and operational protocols.

What We’re Looking For:

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Previous experience in corporate reception, luxury hospitality, workplace experience, facilities support, customer service, or a similar front-of-house role.
• Experience operating a busy switchboard or managing high volumes of telephone enquiries.
• Experience supporting workplace operations, including coordinating maintenance requests and responding to occupier enquiries.
• Experience assisting with the planning and delivery of internal and client-facing events.
   Strong administrative skills.
• Experience using meeting room booking systems (e.g., Condeco or similar platforms) is desirable.
• Ability to build effective working relationships with clients, contractors, service partners, and internal stakeholders.
• Strong organisational skills with excellent attention to detail.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.